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- Customer service
VFS - feedback and complaints
VFS aim to provide a professional and efficient service to all
its customers and welcomes feedback that will help improve the
services they provide. VFS will investigate all complaints fully
and will provide a full reply within 20 working days.
You can submit your feedback or complaint in the following 3 ways:
Email: Kathmandu Nepal feedbackuknepal@vfshelpline.com
In person: At the visa application centre. The visa application
centre has a complaints register. If you wish to make a comment
in the register, please ask the supervisor or manager to provide
this to you.
Please provide the following information:
Your name
Address
Telephone number
A clear description of your complaint and as much detail of names,
dates, places and other background as possible.
If you are a visa applicant you should also provide:
Your date of birth
Type of application
Any application reference number(s)
UK Border Agency - feedback and complaints
You may also provide feedback or make a complaint direct to the
UK Border Agency about the service you have received from VFS
or the UK Border Agency. The UK Border Agency will provide you
with a full reply within 20 working days. You can submit your
complaint or feedback in the following 2 ways:
Email: visqry.newdelhi@fco.gov.uk
In writing:
UK Border Agency
British High Commission
Shantipath
Chanakyapuri
New Delhi 110 021
Please mark for the attention of the Operations Manager and
provide the following information:
Your name
Address
Telephone number
A clear description of your complaint and as much detail of names,
dates, places and other background as possible.
If you are a visa applicant, please also provide:
Your date of birth
Type of application
Any application reference number(s)
A clear description of your complaint and as much detail of names,
dates, places and other background as possible.
If you are a visa applicant then
Your date of birth
Type of application
Any application reference number(s)
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